General Terms and Conditions (GTC)
LEGAL NOTICE
Effective as of 01/11/2019
In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the digital economy, known as LCEN, it is brought to the attention of Users of the site these legal notices.
Connection and navigation on the site (indicate the name of the site) by the User implies full and unreserved acceptance of these legal notices.
These are accessible on the site under the “Legal notices” section.
ARTICLE 1: THE PUBLISHER
Editing the site is insured by the Company SARL ALTERRA (Hydratis) with capital of 10,000 euros, registered with the Paris RCS under number 852919976 whose head office is located at 10 Rue de Penthièvre, number
telephone 01 89 71 32 00, email address: contact@hydratis.co.
Intracommunity VAT number: FR44852919976 The publication director is JEREMY BOUE
ARTICLE 2: THE HOST
The site host is Shopify
ARTICLE 3: ACCESS TO THE SITE
The site is accessible from any location, 7 days a week, 24 hours a day except in cases of force majeure, scheduled or unplanned interruption which may result from a need for maintenance.
In the event of modification, interruption or suspension of the services the site cannot be held responsible.
ARTICLE 4: DATA COLLECTION
The site ensures that the User collects and processes personal information while respecting privacy in accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms. The site is declared to the CNIL.
Under the Data Protection Act, dated January 6, 1978, the User has the right to access, rectify, delete and oppose their personal data. The User exercises this right:
· by email to the email address contact@hydratis.co · by post to 10 Rue de Penthièvre;
· via a contact form;
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· via their personal space;
ARTICLE 5: COOKIES
The User is informed that during his visits to the site, a cookie may be automatically installed on his browser software.
By browsing the site, he accepts them.
A cookie is an element which does not identify the User but is used to record information relating to their navigation on the website. The User can deactivate this cookie using the settings in their browser software.
ARTICLE 6: INTELLECTUAL PROPERTY
Any use, reproduction, distribution, marketing, modification of all or part of the site www.hydratis.co, without authorization from the Publisher is prohibited and may result in legal actions and proceedings as provided for in the Intellectual Property Code and the Civil Code.
For more information, refer to the site’s T&Cs accessible under the “CGV” section
ARTICLE 7: RETURNS & REFUNDS
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@hydratis.co.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to contact@hydratis.co and send us your item to: 10 Rue de Penthièvre, Paris, 75008, France.
Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.
Shipping
To return a product, you must send it by post to: 10 Rue de Penthièvre, Paris, 75008, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.